Returns & Exchanges

We are committed to providing our customers with high-quality products that meet their needs and expectations. However, we understand that there may be occasions when a product does not meet these standards or when a customer is not satisfied with their purchase. In these cases, we have a returns and warranty policy in place to ensure that any issues are addressed in a timely and satisfactory manner.

Please note that custom cushions are not eligible for return, credit, or refund.

For all other products, if you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging, with all tags and labels intact. Please contact our Concierge Team to initiate the return process.

In the event that a product is defective or does not meet our high standards of quality, we offer a limited warranty for the duration of one year from the date of purchase. If you experience a problem with your product within this time frame, please contact us to request a repair or replacement.

Order Cancellation

We understand that sometimes circumstances may change and you may need to cancel your order. We have a cancellation policy in place to address these situations in a fair and transparent manner.

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will be able to cancel it and issue a full refund. If your order has already been shipped, we will be unable to cancel it, but you may be able to return it for a refund once you have received it. Please see our returns policy for more information.

Please note that custom orders, including custom cushions, custom pillows, and custom pads, cannot be cancelled once production has begun. If you need to cancel a custom order, please contact our customer service team as soon as possible to discuss your options, however, we will not be able to cancel the order once production has begun.