Product Ordering
We offer a wide variety of high-quality fabrics and colors for our custom cushions, including Sunbrella and our own Shohaus Signature and Shohaus Luxe fabrics. You can view our fabric options on our website or contact our customer service team for more information.
To determine the right size for your custom cushion, measure the dimensions of the space where the cushion will be placed. Our team can also provide guidance and recommendations based on your specific needs.
Yes, we can create custom cushions in a variety of shapes and sizes to meet your specific needs.
Yes, we can create custom cushions in different thicknesses and densities to meet your specific needs and preferences. Our team can provide guidance and recommendations based on your specific use case.
To request a quote for a custom cushion order, simply contact our customer service team and provide the details of your request, including the dimensions, fabric, and any specific design requirements. Our team will provide you with a quote as soon as possible.
Yes, we offer fabric samples for a small fee that can be applied to your order. Please see our Fabric Swatch page to place your order.
Production and shipping times for custom cushions vary depending on the complexity of the design and the availability of materials. Our team will provide you with a specific timeline based on your order.
Unfortunately, we do not accept customer-provided fabric for custom cushion orders.
The price of custom cushions varies depending on the complexity of the design and the materials used. Our team can provide a quote for your specific order based on the details of your request.
It may be possible to make changes to your custom cushion order after production has begun, but this will depend on the specific circumstances. Please contact our customer service team as soon as possible to discuss any changes you would like to make to your order.
Shipping & Returns
Yes, we offer free shipping on all orders within the continental United States.
We typically ship all in-stock items within 2-3 business days of receiving your order. Custom orders, including custom cushions, may take longer due to extended production times.
Yes, we offer international shipping for an additional fee. Please contact our customer service team for a quote on international shipping rates.
es, we will provide you with a tracking number once your order has shipped. You can use this tracking number to track your order online and receive updates on its status.
If your order arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that any necessary repairs or replacements are made as quickly as possible.
Unfortunately, we cannot accept returns or offer refunds on custom cushions. However, if you are not completely satisfied with any other product, you may return it within 30 days of receipt for a full refund or exchange.
To start the return process, please contact our customer service team. The product must be in its original condition and packaging, with all tags and labels intact.
Yes, you may cancel your order by contacting our customer service team. However, please note that custom orders, including custom cushions, cannot be cancelled once production has begun.
Warranty & Claims
Yes, we offer a limited warranty for one year from the date of purchase for all products except custom cushions. Additionally, we offer a 5-year warranty on cushions made with Shohaus Signature, Shohaus Luxe, and Sunbrella fabrics.
We offer a 5-year warranty on cushions made with Shohaus Signature, Shohaus Luxe, or Sunbrella fabrics.
Our 5-year warranty covers any defects in materials, including fading and discoloration as a result of normal use.
Our warranty does not cover normal wear and tear, damage caused by misuse or abuse, or damage caused by natural disasters or accidents. Additionally, our warranty does not cover damage caused by improper cleaning or maintenance.
If you experience an issue with a product covered by our warranty, please contact our customer service team to begin the claim process. We will need information such as your order number, the date of purchase, and details of the issue you are experiencing. Our team will work with you to determine the most appropriate solution for your situation and ensure that any repairs or replacements are completed to the highest quality standards.
We aim to process all warranty claims as quickly as possible. However, the time required for processing will depend on the nature of the issue and the availability of replacement parts. Our customer service team will keep you informed throughout the process and provide updates on the status of your claim.
If you need to return a product under warranty, we will cover the cost of shipping both ways. Our team will work with you to arrange for the product to be picked up and shipped back to us for repair or replacement. We want to make the process as easy and stress-free as possible for our customers, and we are committed to providing excellent customer service and support.
