ABOUT US

Shohaus is a distinguished brand renowned for crafting exquisite custom cushions and luxury home decor. With an unwavering commitment to quality and design, we offer personalized, stylish solutions that transform spaces into havens of comfort and elegance. Our mission is to inspire individuals to create extraordinary living experiences by curating the finest materials and delivering exceptional craftsmanship.

OUR MISSION

Our mission is to provide our customers with the highest quality custom cushions, designed and crafted to meet their specific needs and preferences. We believe that comfort and style should go hand in hand, and our cushions are designed to enhance both elements in any space. Our team of skilled craftsmen and designers work tirelessly to create custom cushions that not only look beautiful, but also provide maximum comfort and support.

THE ROLE

As an Online Sales Associate / Design Consultant at Shohaus, you will play a vital role in providing exceptional customer service and driving online sales. With your passion for design and strong interpersonal skills, you will guide customers through their purchase journey, offering personalized design recommendations and ensuring a seamless online shopping experience. Your expertise and enthusiasm will contribute to Shohaus' success in delivering exceptional custom cushions and home decor.

Responsibilities:

• Engage with customers through various online channels, including live chat, email, and phone, providing personalized design consultations and assisting with product selection.
• Develop a deep understanding of Shohaus' product offerings, including custom cushions and luxury home decor, to provide accurate and compelling information to customers.
• Build and maintain strong customer relationships, ensuring a positive shopping experience and fostering customer loyalty.
• Collaborate with the sales and design teams to address customer inquiries, resolve issues, and ensure timely order fulfillment.
• Stay up-to-date with industry trends and product knowledge to offer design expertise and recommendations to customers.
• Meet and exceed sales targets, contributing to the overall growth and success of the online sales channel.

Requirements:

• Previous experience in sales, preferably in an online retail or design-focused environment.
• Passion for interior design and home decor, with a strong sense of aesthetics and attention to detail.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and understand their unique needs.
• Strong problem-solving abilities and a customer-centric mindset.
• Tech-savvy with the ability to navigate online platforms and provide seamless customer support through various channels.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Flexibility to adapt to changing customer demands and business priorities.

Compensation:

The pay range for this position is $59,000-$75,000. We offer a competitive compensation package for this position, commensurate with experience, skill, knowledge, certifications, qualifications, and location. The pay range may be different in other areas depending on the average cost of labor in that area.

Perks & Benefits:

At Shohaus, we value our team members and offer a comprehensive benefits package. This includes health and wellness coverage, retirement plans, paid time off, and opportunities for professional development. We foster a positive work environment that promotes work-life balance and encourages creativity and collaboration.

CCPA Notice for California Applicants and Prospective Talent:

Under the California Consumer Privacy Act (CCPA), Shohaus is required to inform California residents who are job applicants about the categories of personal information we may collect and the purposes for which we use this information. For more information, please refer to our privacy policy on our website.

Shohaus is an Equal Opportunity Employer, dedicated to fostering a workplace that upholds fairness, respect, and inclusivity. We firmly believe in providing equal employment opportunities to all employees and applicants, without discrimination or harassment based on race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, age, or any other protected status under applicable laws. Our employment decisions are solely based on business needs, job requirements, and individual qualifications. At Shohaus, we welcome applicants of all ages and are committed to maintaining a work environment that is free from discrimination and harassment.