ABOUT US

Shohaus is a distinguished brand renowned for crafting exquisite custom cushions and luxury home decor. With an unwavering commitment to quality and design, we offer personalized, stylish solutions that transform spaces into havens of comfort and elegance. Our mission is to inspire individuals to create extraordinary living experiences by curating the finest materials and delivering exceptional craftsmanship.

OUR MISSION

Our mission is to provide our customers with the highest quality custom cushions, designed and crafted to meet their specific needs and preferences. We believe that comfort and style should go hand in hand, and our cushions are designed to enhance both elements in any space. Our team of skilled craftsmen and designers work tirelessly to create custom cushions that not only look beautiful, but also provide maximum comfort and support.

THE ROLE

As a Customer Support Representative at Shohaus, you will play a critical role in delivering exceptional customer service and ensuring customer satisfaction. With your strong communication skills and problem-solving abilities, you will address customer inquiries, provide product information, and resolve issues to ensure a positive and seamless customer experience. Your dedication to delivering outstanding support will contribute to Shohaus' reputation as a customer-centric brand.

Responsibilities:

• Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and live chat.
• Provide accurate and detailed information about Shohaus' products, services, and policies to assist customers with their queries and concerns.
• Assist customers with order placement, modifications, and tracking, ensuring timely and efficient resolution.
• Investigate and resolve customer complaints or issues, working closely with internal teams to provide appropriate solutions.
• Maintain customer records and documentation of customer interactions in the CRM system.
• Collaborate with cross-functional teams, including sales, operations, and logistics, to ensure smooth order fulfillment and delivery.
• Identify trends or recurring issues in customer inquiries and provide feedback to improve processes and enhance the customer experience.

Requirements:

• Previous experience in customer support or a related role, preferably in a retail or e-commerce environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CRM systems and proficiency in using various communication channels.
• Empathy and patience to handle customer concerns and provide appropriate resolutions.
• Detail-oriented with excellent organizational skills.
• Flexibility to work in shifts, including weekends and holidays, as required.

Compensation:

The pay range for this position is $52,000-$64,000. We offer a competitive compensation package for this position, commensurate with experience, skill, knowledge, certifications, qualifications, and location. The pay range may be different in other areas depending on the average cost of labor in that area.

Perks & Benefits:

At Shohaus, we value our team members and offer a comprehensive benefits package. This includes health and wellness coverage, retirement plans, paid time off, and opportunities for professional development. We foster a positive work environment that promotes work-life balance and encourages creativity and collaboration.

CCPA Notice for California Applicants and Prospective Talent:

Under the California Consumer Privacy Act (CCPA), Shohaus is required to inform California residents who are job applicants about the categories of personal information we may collect and the purposes for which we use this information. For more information, please refer to our privacy policy on our website.

Shohaus is an Equal Opportunity Employer, dedicated to fostering a workplace that upholds fairness, respect, and inclusivity. We firmly believe in providing equal employment opportunities to all employees and applicants, without discrimination or harassment based on race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, age, or any other protected status under applicable laws. Our employment decisions are solely based on business needs, job requirements, and individual qualifications. At Shohaus, we welcome applicants of all ages and are committed to maintaining a work environment that is free from discrimination and harassment.