You can order directly through our website by submitting a quote request on the product page or using our custom inquiry form. Once we receive your details, our team will review your specs and send a quote for approval. Every piece is made-to-order, so production begins once your quote is approved and payment is received.
Yes. Every piece we build can be tailored to fit your space, project, or client. From adjusting dimensions and proportions to changing materials, finishes, or hardware. We also offer full custom designs if you’re starting from scratch.
We can work from reference images, sketches, or inspiration from other brands. While we never copy exact designs from copyrighted pieces, we can create a version that captures the same essence, proportion, and material palette.
Absolutely. Our in-house design team can translate your idea into technical drawings and 3D models before production. This includes concept sketches, CAD drawings, and finish samples for approval.
Submit our custom inquiry form with the dimensions, materials, and any reference images. We’ll respond within 1–2 business days with a quote or follow-up questions to finalize specs.
Yes. We can ship material samples upon request so you can see and feel the finish before finalizing your order.
Yes. We can ship material samples upon request so you can see and feel the finish before finalizing your order.
Yes. Most designs are modular, meaning we can adjust leg styles, thickness, or other components while keeping the integrity of the original design.
Customizable pieces are based on existing Shohaus designs with adjustments in dimensions, finishes, or materials. Fully custom pieces start from a clean slate and include original design development.
Yes. For all custom or modified designs, we send detailed shop drawings showing dimensions, joinery, and materials. Production begins only after you approve them.
You can order directly through our website by submitting a quote request on the product page or using our custom inquiry form. Once we receive your details, our team will review your specs and send a quote for approval. Every piece is made-to-order, so production begins once your quote is approved and payment is received.
Yes. Every piece we build can be tailored to fit your space, project, or client. From adjusting dimensions and proportions to changing materials, finishes, or hardware. We also offer full custom designs if you’re starting from scratch.
We can work from reference images, sketches, or inspiration from other brands. While we never copy exact designs from copyrighted pieces, we can create a version that captures the same essence, proportion, and material palette.
Absolutely. Our in-house design team can translate your idea into technical drawings and 3D models before production. This includes concept sketches, CAD drawings, and finish samples for approval.
Submit our custom inquiry form with the dimensions, materials, and any reference images. We’ll respond within 1–2 business days with a quote or follow-up questions to finalize specs.
Your piece is crafted by experienced builders who specialize in solid wood, stone, and metal fabrication. Every piece passes through a multi-point inspection before it leaves the shop.
Yes. We handle multi-unit production for restaurants, hotels, and residential developments. Customizations, finishes, and packaging can be adapted to your project needs.
Once approved, we begin material preparation and fabrication. This is the point when structural components are cut, joined, and assembled before finishing.
Once materials are cut or finished, changes are limited. We recommend finalizing all details during the approval phase to avoid added costs or delays.
All finishes are applied by hand, but we use standardized material prep, tone-matching, and sealing processes to ensure visual consistency across sets.
We work primarily with white oak, walnut, ash, and teak. Each species is selected for its grain, tone, and stability. You can also request custom species for special projects.
We offer a range of hand-applied finishes including natural, honey, walnut, ebony, and color-matched stains. You can choose between matte oil, satin, or semi-gloss sheen levels.
Solid wood is milled from a single species and can be refinished over time. Veneer uses thin layers of real wood bonded to a stable substrate, ideal for large panels that resist warping.
Yes. We source from certified mills and local suppliers that follow responsible forestry practices.
Yes. Many Shohaus pieces combine materials like marble, travertine, or brushed brass. We ensure each element complements the wood structurally and visually.
We use durable topcoats and natural oils depending on the intended use. Proper care extends the life of your finish for decades.
Yes. We offer light to heavy wire brushing and textured finishes upon request. These highlight the grain and add a tactile feel.
Yes, naturally. Sunlight and oxygen slightly deepen or soften tones. For example, white oak may amber slightly, while walnut lightens with age.
Our topcoats resist everyday moisture and moderate heat. We still recommend using coasters, trivets, and wiping spills quickly.
We can color-match most finishes from a physical sample or high-quality photo. Slight variations may occur due to wood species and grain direction.
We crate every piece in a custom-built wooden box with internal padding and bracing. This prevents shifting or damage during transit.
We offer a range of hand-applied finishes including natural, honey, walnut, ebony, and color-matched stains. You can choose between matte oil, satin, or semi-gloss sheen levels.
Shipping typically depends on your location and carrier scheduling.
Your piece is wrapped in multiple layers of foam and padding, then enclosed in a solid crate. Corners and edges are reinforced for impact resistance.
Inspect the crate before signing the delivery receipt. If you notice damage, photograph it immediately and contact us before unpacking further.
We handle damage claims directly with carriers and will repair or replace the affected item as quickly as possible.
We currently deliver within the continental U.S. International shipping may be available for select projects upon request.
Yes. You can schedule a pickup from our workshop or freight terminal once your piece passes inspection.
White-glove delivery includes basic setup. For built-ins or complex installations, we can recommend local installers in your area.
Yes. We coordinate delivery windows once your order is complete and ready to ship.
Orders can be canceled within 48 hours of payment. After that, materials are allocated and cancellation fees may apply.
Modifications are possible before production starts. Once materials are cut or finished, changes are limited.
We recommend confirming dimensions carefully before ordering. Because every item is made-to-order, returns for size issues aren’t accepted once production begins.
Due to the custom nature of our work, we do not accept returns. However, we will repair or replace items that arrive damaged or defective.
Document the damage within 48 hours of delivery and contact us. We’ll arrange repair, replacement, or refund depending on severity.
Yes. Shohaus pieces include a one-year structural warranty covering defects in workmanship or materials under normal indoor use.
If the item is a standard in-stock piece, unused and in original condition, returns may be accepted within 14 days of delivery.
Once production begins, finish changes are not possible. We always recommend requesting samples before approving your order.
Approved refunds are issued to the original payment method within 30-business days.
We communicate any delays promptly and provide an updated timeline. Our goal is always to deliver quality, not rush compromises.
Dust regularly with a soft cloth and clean spills promptly with a damp, lint-free towel. Avoid harsh cleaners or silicone-based products.
Use coasters and trivets for hot or wet items. Avoid prolonged contact with standing water or steam.
No. Polishes often contain wax or silicone that builds up over time. A mild wood cleaner or diluted vinegar solution works best.
Minor marks can be touched up with color-matched wax sticks or blending oils. For deep scratches, contact us for refinishing options.
Maintain indoor humidity between 35–55%. Avoid placing pieces next to heat vents, radiators, or direct sunlight.
Use a soft, dry cloth. Avoid abrasive pads or ammonia-based cleaners that can dull the finish.
Wipe spills immediately, especially acidic liquids. Use pH-neutral stone cleaners and reseal surfaces annually.
For teak or outdoor-grade finishes, clean with mild soap and water. Apply teak oil annually if you prefer to maintain color.
Yes. Our finishes can be professionally sanded and refinished. Contact us for guidance on compatible products.
With proper care, Shohaus pieces are built to last and meant to age gracefully.
